Most Telonics products are highly customized instruments that are manufactured to collect scientific data and to transfer the data to researchers addressing very specific scientific questions.
Examples of customized equipment includes but are not limited to tracking equipment and data collection instrumentation designed specifically for deployment on a specific species of wildlife. Environmental monitoring equipment, custom-tuned receiving antennas, custom built coax cabling are also included in this category. This equipment is made to order and cannot be resold to other customers as their requirements are different. Therefore, once an order is placed for such customized equipment, Telonics does not accept cancellations of the order, return of the products, or exchanges of the product. All purchases of customized equipment are final and nonrefundable. Any product defects in materials or workmanship are handled under terms of the warranty.
Furthermore, customers requesting changes or alterations to custom orders that have been received and are in production will be reviewed and the costs associated with alterations will be based on the stage of completion in manufacturing. Production will be stopped until the issue is resolved, and a new delivery schedule will need to be established once production resumes. Additional costs for changes will need to be prepaid before production can resume and thus delays in shipment of these products will likely occur.
Airtime service fees prepaid to Telonics are not refundable. Telonics will not be involved in any airtime service claims or disputes occurring between our customer and any third party service providers.
Telonics will generally accept returns on non-customized products within 30 days of purchase. To apply for a refund, customers should contact Telonics prior to shipping products back to the factory. The original shipping/insurance costs associated with getting equipment to the customer is not eligible for refund. The customer is responsible for prepaying the return shipping cost of an item and insuring the item that is being returned to Telonics. A restocking fee of 15% will be charged to the customer for returned products. Upon return of the product the customer will receive a refund in the form of an account credit or to the original form of payment.
Updated 23 May 2019